Delivery and Refund Policy

ORDER

Once order is made and parcel is shipped, no further changes can be made.
We strongly advise you to carefully review and modify your order before you place an order.


Delivery

Your parcels will be delivered using the "GDEX" courier services / other transport .

We will proceed the order within 2 working days upon receiving payment confirmation. You will then be able to receive your purchase within 2-3days for Peninsular Malaysia Order & 3-5days for East Malaysia Order.


For Postage Fees & Charges

* For Peninsular Malaysia first 3kg charges RM12.00, and subsequent 1kg charges RM2.50 .
* For East Malaysia first 1kg charges RM19.00, and subsequent 1kg charges RM15.50.
* Transport fee for too large item we must understand the size, weight and delivery location of the order first.

For Self-Collect

You can choose to collect at TENN FASTENERS (MELAKA) Store, located at

NO.7 , JALAN PM1 , TAMAN PERINDUSTRIAN MERDEKA, BATU BERENDAM 75350, MELAKA.

Operations hours: Monday – Saturday, 8.30am – 6pm



Return

If the products you have received are faulty, defective or different from your purchased, kindly inform us within 3 days from the day you acknowledged receipt of such parcel.

Please note that products that are damaged as a result of use and tear are not considered to be faulty or defective.

Returned products must be in original condition with all labels and packaging attached.

Damaged, soiled or altered return products will not be entertained and to be returned to customer.

* For all return postage is the responsibility of the customer.

 

Refund

After the return application has been verified or when the products you placed are out of stock,  we will process for the refund within 7 working days.

Kindly email the Return Application Form in the following format:

Name   :
Email Address    :
Contact No.   :
Order ID   :
Product Name   :
Price   :
Reason   :
Bank Account Details   :


Once you have completed the form, kindly email it to tw_tenns@yahoo.com.my

 

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